Terms of Use

1. Our agreement

These Terms of Use (the “Terms”) are an agreement between you and Nullframe, Inc. (“Nullframe,” “we,” “us,” or “our”), the company that provides Voyager. They govern your use of Voyager’s websites, desktop applications, hosted services, APIs, command-line tools, and related features (together, the “Services”).

By accepting these Terms or using the Services, you agree to them. If you do not agree, do not use the Services. If you use Voyager for an organization, you represent that you have authority to bind that organization; “you” then includes that organization.

These Terms govern Voyager even if you create or access your account through moda.app or previously accepted the Moda Terms of Service. For Voyager and content processed through Voyager, these Terms replace the Moda Terms, including their content, training, and likeness-marketing licenses. The Moda Terms continue to govern your use of Moda. A separately executed order or agreement with us controls to the extent it expressly conflicts with these Terms, but does not waive applicable law, required subject permissions, or provider restrictions. We will honor a valid arbitration or class-action-waiver opt-out you previously sent to Nullframe under the Moda Terms; you do not need to opt out again for Voyager.

You must be at least 18 years old, have the legal capacity to enter this agreement, and be permitted to use the Services under applicable law. Voyager is not intended for children.

Please read Governing law and dispute resolution. Where permitted by law, those provisions require individual arbitration instead of a court or jury trial and waive class proceedings. You may opt out within 30 days as described there. Nothing in these Terms limits rights that applicable law does not allow us to waive.

2. Accounts and organizations

Provide accurate account and billing information and keep it current. Protect your passwords, API keys, connected accounts, and devices. Do not share individual credentials or allow another person to bypass access restrictions through your account. Tell us promptly at support@voyager.so if you suspect unauthorized access.

You are responsible for activity you authorize through your account, including your agents, integrations, and team members. Organization administrators may manage membership, permissions, billing, and organization content. Confirm your organization’s policies before placing personal or confidential material in a shared workspace. Do not claim to represent another person or organization without authority.

Some features require an eligible plan, additional approval, or verification. We may request information reasonably needed to confirm your identity, authority, rights, or intended use. Do not submit false evidence or evade a verification step. We may withhold or revoke restricted access if we cannot establish eligibility or reasonably suspect misuse.

3. Using Voyager and its agents

Subject to these Terms, we allow you to use the Services for your personal or business work. Voyager can connect AI models, local files, creative applications, and third-party tools. Depending on your instructions and permissions, an agent may read or change files, run commands, send material to a provider, create content, or take actions in connected services.

Only connect systems and grant access that you are authorized to use. Choose permissions carefully, supervise consequential actions, review results before relying on them, and keep independent backups. Instructions, generated code, and third-party material may be mistaken or unsafe. A request to an agent can cause multiple tool calls or billable generations; an agent may not ask for confirmation before every action allowed by your settings.

You are responsible for reviewing content before publishing it and for decisions you make using the Services. Do not rely on Voyager as the sole basis for medical, legal, financial, employment, or other decisions with significant consequences. Voyager does not provide professional advice.

Features, models, integrations, and experimental releases may change or become unavailable. A plan describes the features offered at purchase; it does not guarantee a future release, continued availability of a particular third-party model, or any particular creative result. We will honor applicable law and any specific commitments in your order.

4. Subscriptions, credits, and payments

The price, billing interval, included usage, and any additional conditions shown when you purchase form part of your order. You authorize us and our payment processors to charge your selected payment method for purchases you approve, applicable taxes, and recurring charges you authorize. You must have authority to use that payment method.

Subscriptions renew automatically for the billing interval shown at checkout unless you cancel before renewal. Cancel through your billing dashboard or contact support@voyager.so for assistance. Unless your order says otherwise, cancellation stops future renewals and takes effect at the end of the paid period. Uninstalling Voyager or ceasing to use it does not cancel a subscription. Trial pricing, conversion to a paid subscription, and cancellation deadlines will be disclosed when you enroll.

Credits are prepaid rights to use specified Services, not money, stored value, or property with a cash redemption right. They are not transferable or redeemable for cash except where law requires. Included allowances, purchased packs, promotional credits, expiration, and rollover follow the conditions disclosed for that credit type at purchase or grant. Different models and operations may consume different amounts. Review the displayed rates and limits before use; an unwanted creative result does not by itself make a completed generation refundable.

If you enable auto-reload, you authorize additional prepaid credit purchases according to the amount, threshold, and limits you choose. You may disable it in billing settings; disabling it does not reverse purchases already completed. A subscription alone does not authorize unrestricted additional purchases. Direct charges by a provider you connect with your own account or API key are governed by your agreement with that provider.

Except as required by law, stated in your order, or agreed by us, payments are nonrefundable and we do not provide prorated refunds for unused time or credits. This does not exclude mandatory withdrawal, cancellation, or refund rights. Contact us about a billing error or failed delivery so we can investigate. We may suspend paid access for nonpayment.

We may change prices or credit rates prospectively. Subscription price changes take effect at a future renewal after notice and an opportunity to cancel. We will not retroactively increase the price of a completed purchase or reduce a purchased credit balance through a price change. Updated consumption rates will be disclosed before they apply to new usage.

5. Your content and generated output

“Input” means material you submit, connect, or instruct the Services to process, such as prompts, files, images, footage, recordings, and reference material. “Output” means content generated for you by the Services. Together, Input and Output are “Your Content.”

You retain your rights in Input. As between you and Nullframe, and to the extent permitted by law, you own Output; we assign to you any rights we may have in that Output. This does not transfer ownership of our software, underlying models, stock assets, templates, or third-party material. Other people may receive similar or identical results. We do not promise that Output is unique, accurate, noninfringing, or eligible for copyright protection.

You may use Output commercially to the extent your rights in the Input, applicable law, these Terms, and the relevant provider or asset license permit it. Purchasing a plan or generating an image, video, or voice does not give you rights in someone else’s identity, performance, work, or trademark.

You represent that you have all rights and permissions needed to provide the Input, request the processing, and use or distribute the resulting Output. This includes copyright, recording and performance rights, publicity and privacy rights, and any consent required from people depicted or heard. You remain responsible for Your Content and its use.

You grant us a nonexclusive, worldwide, royalty-free license to host, store, reproduce, transmit, adapt, and display Your Content to provide, maintain, secure, and support the Services, follow your instructions, enforce these Terms, and carry out the provider processing described in Third-party models and connected services. We may sublicense these rights to service providers for those purposes. For an approved voice-cloning request, this includes processing recordings to create and operate the requested voice model. This license does not give us permission to use your face, voice, or private content in advertising without separate permission.

The license lasts while needed for those purposes, including reasonable backup, security, dispute, and legally required retention. Content you choose to publish or share may remain with its recipients. Deleting a project or account cannot recall files already exported or distributed. Feedback about Voyager may be used by us without restriction or compensation, but that permission does not transfer ownership of Your Content.

6. Third-party models and connected services

Voyager may route your requests to providers such as fal, ByteDance model services, ElevenLabs, and other AI or infrastructure providers. Requests may include the Input and context needed to perform the task. Local installation does not mean that every workflow runs locally. When you connect your own provider account, you authorize Voyager to use it as directed by you.

Provider terms, acceptable-use policies, licenses, and technical restrictions apply to your use of their features in addition to these Terms. For ElevenLabs features, review its Terms of Service and Prohibited Use Policy. Other applicable provider conditions may be identified in the feature, documentation, or activation process. If a provider prohibits a use, our approval or your subscription does not authorize it.

Provider data use depends on the applicable agreement and account settings. Some providers, including ElevenLabs under its standard terms, may use submitted content to improve or train models unless an applicable opt-out or separate agreement limits that use. These Terms do not promise that every provider excludes content from training. Only submit content if you have the permissions needed for the applicable processing. For Voyager-managed provider access, contact us before submitting material that requires particular data-use restrictions. For accounts you connect yourself, review and configure that provider’s data settings. Any legally required separate notice or consent still applies.

Third parties control their services, availability, moderation, retention, and model behavior. Provider access may be declined, limited, or withdrawn. You are responsible for your separate provider agreements and charges. We do not warrant third-party services, but this does not excuse our own obligations to you under applicable law.

Third-party tools, plugins, and community skills can have access to data and actions you enable. Review their source, permissions, and terms before use. Open-source components remain governed by their respective licenses, which control over conflicting restrictions in these Terms for those components.

7. Service data and privacy

Our Privacy Policy explains how personal information is handled across Voyager’s websites, desktop app, connected services, analytics, and face and voice features, including your choices and how to contact us.

Operating hosted features involves processing account information, billing information, submitted content, and technical records about use of the Services. We may associate requests with an account and provider request identifiers for billing, support, security, and abuse investigations. We may provide relevant information to our service providers for those purposes, or disclose it when legally required or reasonably necessary to protect people or enforce our rights, subject to applicable law.

Only submit personal or confidential information that you are authorized to share for the requested processing. Avoid sending unnecessary sensitive information. Information sent directly to a provider through your connected account is also subject to that provider’s privacy practices. Contact support@voyager.so about access, deletion, or other privacy requests.

These Terms do not replace any notice, release, or separate consent required by privacy or biometric-information law. If a feature requires such notice or consent, it must be provided or obtained before that processing. We may require the person depicted or heard to complete a consent or verification process directly before enabling the feature. Your permission obligations do not replace our own obligations under applicable law, and your agreement to these Terms alone is not blanket consent on behalf of every person depicted or heard in Your Content.

8. Real-person faces and likenesses

Features that generate or transform identifiable people, including restricted real-person face generation, require special care. Where we offer Voyager-managed restricted face access, you must have an authorized seat in a workspace with an active Ultra or GigaMax subscription and our separate written approval for the feature. An Enterprise order qualifies only if it expressly includes that feature, with the same approval, permission, and provider conditions. Email support@voyager.so to request access. A subscription alone does not activate the feature or guarantee provider approval.

The plan and approval conditions here and in Voice cloning and synthetic speech apply to restricted features provided through Voyager-managed provider access. Access through your own connected provider account follows that provider’s eligibility rules; the consent, evidence, and use restrictions in both sections still apply to work you do through Voyager. Using your own account does not authorize you to evade a restriction imposed on your account or content by us or a provider.

Approval is specific to the authorized workspace, people, and use. Your right to new restricted generation ends when the qualifying subscription or seat ends, approval is withdrawn, or required permission expires. We may disable affected features and voices at that point. This does not by itself revoke rights in previously generated Output, which remain subject to your permissions, law, and provider terms.

Before submitting a person’s likeness for these features, obtain that person’s express, informed permission for the proposed AI processing and resulting use, including commercial use when relevant. Obtain permission for the source photographs or recordings as well. Being publicly recognizable, appearing online, or having worked with you previously is not permission to create new depictions.

Keep evidence of the permission and its scope and provide it if reasonably requested. Do not exceed it or continue new generation after it is withdrawn or expires. Do not use restricted likeness features to depict minors. Approval does not establish that we have cleared your rights or that a provider will accept every request.

Do not fabricate endorsements, impersonate someone to deceive others, create nonconsensual intimate depictions, or use a likeness for fraud, harassment, or identity-verification bypass. Disclose synthetic or materially altered media where required by law or provider rules, and where necessary to avoid misleading people. Do not strip required provenance labels or watermarks.

9. Voice cloning and synthetic speech

Where offered, Voyager-managed voice cloning requires an active Ultra or GigaMax subscription, an authorized workspace seat, and separate written approval. The Enterprise-order exception and the conditions for connected provider accounts and loss of access in Real-person faces and likenesses also apply. Contact support@voyager.so to request access. We and the provider may require verification or evidence of consent before enabling a voice. Plan eligibility does not guarantee availability of a particular cloning method or voice.

Only clone your own voice or a voice whose adult speaker has expressly authorized the specific cloning and use, and only where the provider allows it. The permission must cover supplying the recordings to us and the provider, creating the voice model, generating new speech, and the intended distribution and commercial use. You must also have rights to the recordings themselves. Keep written or recorded evidence of informed consent and any limits, and supply it on reasonable request. Employment, a recording license, or public availability alone does not establish permission to clone a speaker.

Follow the verification requirements of the cloning method. In particular, ElevenLabs’ Professional Voice Cloning requires the speaker to create and verify their own voice; another person’s consent does not let you bypass that process. Use another person’s verified voice only through a provider-supported sharing process that Voyager supports. Do not impersonate the speaker during verification or defeat a voice challenge.

Do not use synthetic speech for scams, deceptive impersonation, false endorsements, unauthorized automated calls, harassment, or sexual exploitation. For ElevenLabs-powered features, do not impersonate political candidates or elected officials, including with their permission. Follow all other restrictions in the provider’s policies. Clearly identify synthetic speech when law, provider rules, or the context requires it to avoid deception.

Do not sell, transfer, or make a cloned voice or voice model publicly available without the speaker’s express permission and the provider’s authorization. Permission to distribute a finished audio work is not permission to distribute the underlying voice model. We do not promise that a voice model can be exported or used outside the supported service.

If a speaker withdraws permission, your rights expire, or you learn that a voice was created without authorization, stop new generation and distribution outside your remaining lawful rights and contact us promptly to disable the affected voice. Speakers may report unauthorized cloning or request removal at support@voyager.so. We may restrict access during investigation and request relevant evidence. Removal and retention remain subject to applicable law and the provider’s procedures; previously downloaded or shared audio cannot necessarily be recalled.

10. Acceptable use

You must comply with applicable law and must not use the Services to:

• Infringe copyright, trademarks, privacy, publicity, or other rights, or submit material you are not authorized to process.
• Create, solicit, or distribute child sexual abuse material, sexual content involving minors, nonconsensual intimate imagery, or other sexual exploitation, including synthetic depictions.
• Threaten, stalk, exploit, or harass people; facilitate human trafficking, terrorism, or violence; or promote hatred or discrimination against protected groups.
• Commit fraud, misrepresent identity or authority, fabricate evidence, interfere deceptively with elections, or mislead others about a real person’s participation or endorsement.
• Deploy malware, steal credentials, gain unauthorized access, invade privacy, or conduct unlawful surveillance. Do not use face or voice generation to defeat identity, security, or authentication checks.
• Send unlawful spam or automated calls, or misuse another person’s personal information.
• Bypass moderation, verification, account suspensions, plan restrictions, payment obligations, or rate limits; use multiple accounts or another provider route to evade a restriction that we or a provider imposed on your account or content.
• Disrupt the Services, probe systems without authorization, extract nonpublic data, or reverse engineer proprietary components except as expressly permitted by law. This does not restrict rights granted under an applicable open-source license.
• Resell access to the Services or share our provider credentials without our written permission. Authorized API integrations, agents, and commercial use of permitted Output are allowed.

Do not use the Services in violation of applicable export controls or sanctions. You represent that you are not prohibited from receiving the Services under those laws.

11. Moderation, reports, and enforcement

We may investigate suspected violations, request consent or identity evidence, review relevant content and request records, refuse or remove content, disable a voice or likeness feature, limit usage, or suspend or terminate access. We may coordinate with providers and comply with lawful requests from authorities. We do not promise to review every request or detect every violation. Passing a safety filter is not permission to use or publish content.

Report abuse, unauthorized likeness or voice use, or nonconsensual intimate content to support@voyager.so. Include enough information to locate the content or request, explain the issue, and tell us how to reach you. Do not send unnecessary identity documents or sensitive material; we will explain any additional information needed. You may contact the same address to seek review of an enforcement decision.

Where practicable and lawful, we will explain material restrictions and offer an opportunity to resolve them. We may act immediately when needed to address legal obligations, fraud, security risks, harm, or provider requirements. Enforcement does not remove your responsibility for past activity or our obligations under applicable consumer law.

12. Our intellectual property

We and our licensors retain all rights in the Services, including software, models, design, documentation, and trademarks, except for Your Content and rights expressly granted to you. These Terms grant no right to use the Voyager or Nullframe name or branding in a way that suggests our endorsement. Preserve copyright, license, and attribution notices.

Your license to proprietary parts of the Services is limited, nonexclusive, nontransferable, and subject to these Terms. Do not copy, distribute, or create derivative works of them except as authorized. Rights in separately licensed open-source software remain governed by those licenses even if your hosted account ends.

13. Disclaimers

To the fullest extent permitted by law, the Services and Output are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, title, and noninfringement. We do not guarantee uninterrupted or error-free operation, security against every threat, compatibility with every workflow, or the accuracy, quality, or legality of generated results.

AI can produce inaccurate, offensive, or unexpected material, including material resembling third-party works or real people. Evaluate results yourself. Beta and experimental features may be incomplete or changed or discontinued. Nothing here excludes statutory guarantees or remedies that cannot lawfully be excluded.

14. Limits on liability

To the fullest extent permitted by law, Nullframe and its affiliates, officers, employees, and suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or lost profits, revenue, goodwill, opportunities, or data arising from these Terms or the Services, even if advised that such loss was possible.

To the fullest extent permitted by law, our total aggregate liability for claims arising from or relating to these Terms or the Services will not exceed the greater of US $100 or the amount you paid us for the Services during the 12 months before the event giving rise to the claim. These limits apply regardless of the legal theory of the claim.

These exclusions and limits do not apply to fraud, willful misconduct, death or personal injury caused by negligence, or any other liability that applicable law does not allow us to exclude or limit. Your mandatory consumer rights remain unaffected.

15. Responsibility for third-party claims

To the extent permitted by law, you will defend, indemnify, and hold harmless Nullframe and its affiliates, officers, and employees from third-party claims and resulting damages, liabilities, and reasonable legal costs arising from Your Content, your unlawful use of the Services, or your breach of these Terms, including a failure to obtain required likeness, voice, or other permissions. This does not apply to the extent a claim results from our breach of these Terms, negligence, or willful misconduct, or where consumer law prohibits the obligation.

We will give you prompt notice of a claim, allow you to control its defense with reasonably acceptable counsel, and provide reasonable cooperation at your expense. We may instead assume the exclusive defense at our own expense, in which case you will reasonably cooperate. You may not agree to a settlement that admits fault by us or imposes obligations on us without our written consent. We may participate with our own counsel at our expense.

16. Ending use or changing the Services

You may stop using Voyager at any time and may request account deletion through support. Cancel any subscription separately as described in Subscriptions, credits, and payments. We may suspend or terminate access for a material breach, nonpayment, legal or provider requirements, or a serious risk to the Services or others. We may discontinue the Services on reasonable notice where practicable.

If we end a prepaid paid service for convenience, rather than because of your breach, we will refund the unused prepaid portion of that discontinued service. Other refunds follow your order and applicable law. Save copies of material you need before access ends; we cannot guarantee ongoing access to hosted content or third-party models after termination.

Provisions that by their nature should survive will continue, including accrued payment obligations, content rights to the extent described above, intellectual property, disclaimers, liability limits, indemnity, and dispute resolution.

17. Governing law and dispute resolution

These Terms are governed by New York law, without its conflict-of-laws rules, and applicable United States federal law. If you are a consumer outside the United States, this choice does not deprive you of mandatory protections of the law of your country of residence, including any right to use your local courts.

Before starting a formal claim, you and we agree to try to resolve the dispute by sending a written description and requested resolution to the other party. Send yours to support@voyager.so; we will use your account contact information. Allow 30 days for a good-faith resolution, unless urgent relief is needed or the law requires otherwise. This process does not shorten a statutory filing deadline.

Individual arbitration. Except for the exceptions below, you and we agree to resolve disputes arising from these Terms or the Services through binding arbitration administered by the American Arbitration Association (AAA) under its applicable rules, including its Consumer Arbitration Rules for consumer disputes. The Federal Arbitration Act governs this arbitration agreement. Information and filing instructions are available at adr.org.

Arbitration will take place by video, on written submissions where allowed, or at a reasonably convenient location agreed by the parties or determined under the applicable rules. Fees and costs will be allocated under those rules and applicable law; we will pay amounts we are required to pay to make this agreement enforceable. The arbitrator may award the relief available to an individual under applicable law. A court with jurisdiction may enter judgment on the award.

Exceptions. Either party may bring an eligible individual claim in small-claims court or seek temporary injunctive relief in court to protect intellectual property or address unauthorized access or misuse. Claims that applicable law does not permit to be arbitrated remain with the appropriate court. Nothing prevents you from reporting concerns to a government agency or seeking relief that cannot legally be waived.

No class proceedings or jury trial. To the extent permitted by law, you and we waive a jury trial for arbitrable disputes and agree to bring claims only individually, not as a plaintiff or class member in a class, collective, consolidated, or representative proceeding. If this waiver is unenforceable for a particular claim or remedy, that claim or remedy will proceed in court, and the rest of this arbitration agreement will remain effective to the extent permitted by law.

30-day opt-out. You may opt out of arbitration and the class-action waiver by emailing support@voyager.so within 30 days after first accepting these Terms. Include your name, account email, and a clear statement that you opt out. Opting out does not affect your access to Voyager or the rest of these Terms. We will honor a valid opt-out.

For disputes properly heard in court instead of arbitration, you and we consent to the state and federal courts in New York County, New York, except for eligible small-claims actions or where mandatory law gives you the right to another forum.

18. Copyright complaints

We respect intellectual property rights and may terminate repeat infringers in appropriate circumstances. If you believe material on the Services infringes your copyright, send a notice under the US Digital Millennium Copyright Act (DMCA) to our designated agent:

A notice should include:

• Your physical or electronic signature, as the rights owner or a person authorized to act for them.
• Identification of the copyrighted work claimed to be infringed, or a representative list if the notice covers multiple works at one online site.
• Identification of the material claimed to infringe and information sufficient for us to locate it, such as a URL.
• Your contact information, including mailing address, telephone number, and email address.
• A statement of your good-faith belief that the disputed use is not authorized by the rights owner, their agent, or law.
• A statement that the notice is accurate and, under penalty of perjury, that you are the rights owner or authorized to act for them.

Consider applicable copyright exceptions before reporting. We will act expeditiously on compliant notices and take reasonable steps to notify the user when we remove or disable their material. We may share the notice with that user.

Counter-notices. If your material was removed or disabled because of a mistake or misidentification, send our agent a counter-notice containing:

• Your physical or electronic signature.
• Identification of the material removed or disabled and its location before removal.
• A statement under penalty of perjury of your good-faith belief that removal or disabling resulted from a mistake or misidentification.
• Your name, address, and telephone number, and a statement consenting to the jurisdiction of the federal district court for your address (or, if you are outside the United States, any district where Nullframe may be found) and agreeing to accept service of process from the original complainant or their agent.

We will forward a compliant counter-notice to the original complainant. Under the DMCA process, we will restore access no sooner than 10 and no later than 14 business days after receiving the counter-notice, unless our agent receives notice that the complainant has filed a court action seeking to restrain the alleged infringement, or another lawful basis prevents restoration. Knowingly misrepresenting infringement or a mistaken removal can result in liability.

19. Changes and general terms

We may update these Terms. We will post the revised version and date on this page and give reasonable advance notice of material changes through the Services or your account contact information, except where an urgent legal or security change is necessary. Changes apply prospectively. If required by law, we will seek your affirmative agreement. Otherwise, continuing to use the Services after the effective date constitutes acceptance; if you disagree, stop using the Services and cancel renewal. Changes to dispute terms will not apply retroactively to a dispute already notified to us.

These Terms and any applicable order or separately signed agreement form our agreement about the Services. If a provision is unenforceable, the remaining provisions continue, subject to the dispute-specific rules above. A failure to enforce a provision is not a waiver. You may not transfer this agreement without our consent, except as law permits. We may transfer it as part of a merger, reorganization, or sale of the relevant business, without reducing your rights under it.

Neither party is liable for delay caused by events beyond its reasonable control, except for payment obligations already incurred and rights that law preserves. We may communicate service and legal notices electronically using your account information or the Services.

20. Contact us

For terms, billing, privacy, abuse reports, or permission questions, email support@voyager.so.